vip baje Privacy Policy

1. Data We Collect

When you interact with the vip baje platform — whether by creating an account, making a deposit, placing a bet, contacting our support team, or simply browsing — we may collect the following categories of personal data:

1.1 Registration & Identity Data

When you open a player account with vip baje, we collect the information you provide in the registration form, including your full legal name, date of birth, gender (optional), residential address (including district, city, and postal code within Bangladesh), email address, and mobile phone number. This information is used to create and manage your account, verify your identity, and communicate with you regarding your account activity.

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and to protect against fraud and financial crime, vip baje may request copies of identity documents at various stages of the account lifecycle. Accepted documents include your National Identity Card (NID), valid passport, or birth certificate paired with a secondary photo ID. Where required, we may also request proof of address (such as a utility bill or bank statement dated within the last 90 days) and proof of payment method ownership.

1.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your vip baje account, including deposit amounts, deposit timestamps, withdrawal requests, withdrawal amounts and dates, and the payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer). We do not store full payment account credentials — only the reference information necessary to match transactions to your account and to process future withdrawals to the same verified payment method.

1.4 Gaming Activity Data

vip baje logs your betting and gaming activity on the platform. This includes game titles played, bet amounts, round outcomes, session start and end times, bonus offers claimed, and wagering progress. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform performance analysis.

1.5 Device & Technical Data

When you access vip baje from any device — desktop, mobile browser, or app — our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, and the pages you visit within the platform along with timestamps. This data helps us detect suspicious access patterns, prevent fraud, and optimise the platform experience across devices.

1.6 Communications Data

If you contact our support team via email, live chat, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and outcomes — for quality assurance, dispute resolution, and staff training purposes. We also retain records of any formal complaints submitted through the platform.

Summary of Data Categories

2. How We Use Your Data

vip baje processes your personal data only for specific, legitimate purposes. Below is a full account of each processing purpose and the legal basis on which we rely to process your information:

• Account creation and management: We process your registration data to open, maintain, and close your player account, authenticate your identity at login, and keep your account profile accurate and up to date. Legal basis: contractual necessity.
• Identity verification (KYC): We process identity documents to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment methods belong to you. Legal basis: legal obligation and contractual necessity.
• Payment processing: We use your financial data to credit deposits to your account, process withdrawal requests, and reconcile transaction records. Legal basis: contractual necessity.
• Fraud prevention and security: We analyse device data, IP addresses, and transaction patterns to detect and prevent fraudulent activity, money laundering, multi-accounting, and other forms of platform abuse. Legal basis: legitimate interests and legal obligation.
• Responsible gaming compliance: We monitor gameplay patterns to identify players who may be showing signs of problem gambling behaviour, in order to apply the protections set out in our Responsible Gaming Policy. Legal basis: legal obligation and legitimate interests.
• Customer support: We use your contact and communications data to respond to your enquiries, investigate complaints, and provide assistance in English and Bengali. Legal basis: contractual necessity and legitimate interests.
• Marketing and promotions: Where you have provided explicit consent, we may use your contact details to send you promotional offers, bonus announcements, and platform news. You may withdraw consent at any time. Legal basis: consent.
• Platform improvement and analytics: We use aggregated, anonymised technical and gaming activity data to understand how players use the platform, identify areas for improvement, and test new features. Legal basis: legitimate interests.
• Legal compliance and dispute resolution: We may process and retain personal data to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and defend or prosecute legal claims. Legal basis: legal obligation and legitimate interests.

3. Data Sharing & Third Parties

vip baje does not sell, rent, or trade your personal data. We share data only with the limited categories of third parties described below, and only to the extent necessary for the stated purpose:

3.1 Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, and City Bank. These providers receive only the minimum data required to execute the requested transaction and are contractually prohibited from using your data for any other purpose.

3.2 Game Technology Providers

The games available in the vip baje lobby are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game, session data (such as bet amounts, round outcomes, and session timestamps) may be transmitted to the relevant provider's servers to run the game. These providers operate their own data security standards and are required under our agreements to maintain confidentiality of player session data.

3.3 Identity Verification Services

Where we use a third-party KYC or identity verification service to validate documents submitted during account verification, that provider will process the relevant identity documents on our behalf under a data processing agreement. The provider is not permitted to retain or independently use your documents beyond the scope of the verification task.

3.4 Legal and Regulatory Authorities

vip baje may be required by law, court order, or formal request from a relevant regulatory or law enforcement authority to disclose personal data relating to a player. In such cases, we will disclose only the information specifically requested and will notify the affected player where legally permitted to do so.

3.5 Business Successors

In the event that vip baje undergoes a merger, acquisition, restructuring, or sale of assets — in whole or in part — player data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same privacy commitments set out in this Privacy Policy, and affected players will be notified prior to any material change in how their data is processed.

4. Cookies & Tracking Technologies

vip baje uses cookies and similar technologies (including local storage, session storage, and pixel tags) when you access the platform through a web browser. This section explains what these technologies are, how we use them, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the site. Some cookies are deleted when you close your browser (session cookies); others remain on your device for a set period (persistent cookies).

4.2 Cookie Categories We Use

4.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete cookies that have already been set. Please note that disabling strictly necessary or security cookies will impair your ability to log in and use the vip baje platform. Instructions for managing cookies can be found in the help documentation of your chosen browser (Chrome, Firefox, Safari, Edge, or other).

5. Data Security

Protecting your personal data is a fundamental obligation that vip baje takes seriously. We have implemented a layered set of technical and organisational security measures designed to guard against unauthorised access, accidental loss, disclosure, alteration, or destruction of personal data.

• Encryption in transit: All data exchanged between your browser or app and our servers is protected by 256-bit TLS (Transport Layer Security) encryption. The padlock icon displayed in your browser address bar confirms that your connection to vip-baje.com is encrypted.
• Encryption at rest: Sensitive data records — including identity documents, payment method references, and account credentials — are stored in encrypted form within our database infrastructure.
• Access controls: Access to systems containing personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data receive regular data protection and security training.
• Fraud detection systems: Automated monitoring tools scan for unusual login patterns, suspicious transaction activity, and signs of account compromise in real time.
• Regular security reviews: Our technical infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your vip baje account has been compromised, please contact our support team immediately at [email protected]. We will investigate promptly and take appropriate protective action, which may include temporarily suspending account access while the matter is resolved.

6. Data Retention

vip baje retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of the active player account relationship, plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for up to three (3) years from the date of the last communication, unless the communication forms part of an ongoing dispute or formal complaint, in which case it is retained until the matter is fully resolved.
• Technical and log data: Retained for up to twelve (12) months, after which it is deleted or anonymised for aggregate analytics purposes.
• Marketing consent records: Retained for the duration of your marketing opt-in, plus a reasonable period thereafter to evidence your consent history in the event of a complaint.

Upon the expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be attributed to any individual player. Where deletion is not immediately technically feasible (for example, due to backup systems), data will be isolated from active use and deleted at the next practicable opportunity.

7. Your Privacy Rights

As a player on the vip baje platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

• Right of Access: You may request a copy of the personal data vip baje holds about you, together with information about how that data is being processed.
• Right to Rectification: If any personal data held about you is inaccurate or incomplete, you may request that it be corrected or updated. You can also update most basic account information directly from your account profile settings.
• Right to Erasure: You may request that vip baje delete your personal data. This right is subject to our legal obligations — for example, we are required to retain transaction records for anti-money laundering compliance purposes, and we cannot erase data that forms part of an ongoing investigation or dispute. Where erasure is not possible in full, we will explain why and delete any portions of your data that we are not legally required to retain.
• Right to Restrict Processing: In certain circumstances, you may ask vip baje to stop actively processing your data while retaining it — for example, while the accuracy of the data is being disputed.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider of your choosing.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention or responsible gaming monitoring. We will assess your objection and stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

8. Policy Updates & Contact

vip baje reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When we make material changes to this policy, we will notify registered players by email to the address on file and display a prominent notice on the platform for a minimum of 30 days following the change.

The "Last updated" date at the top of this document will always reflect the date on which the most recent version of the Privacy Policy came into effect. We encourage you to review this page periodically. Your continued use of the vip baje platform following notification of a policy change constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how vip baje processes your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy enquiries promptly, fairly, and in plain English.

Contact Details

• Email: [email protected] (plain text — not a clickable link)
• Response time: General enquiries — within 24 hours; formal privacy requests — within 30 calendar days
• Support hours: 24 hours a day, 7 days a week, in English and Bengali
• WhatsApp: +880 1XXX-XXXXXX (plain text — not a link)